#11258A: F/CMVSS Noncompliance - Rear Hatch Separation in Crash - (Oct 7, 2011)
Subject: 11258A - Rear Hatch Separation in Crash
Models: 2011 - 2012 Chevrolet Corvette Coupe (built between January 24, 2011 - September 1, 2011)
This bulletin is being revised to include a copy of the customer letter. Please discard all copies of bulletin 11258, issued September 2011.
General Motors has decided that certain 2011 – 2012 model year Chevrolet Corvette Coupe vehicles fail to conform to Federal/Canada Motor Vehicl Safety Standard 206, Door Locks and Door Retention Components, for rear door retention in a crash.The rear hatch hinges on these vehicles may not meet the load requirements specified in the Safety Standard, which may allow the rear hatch to separate from the vehicle in a crash.
Dears are to replace both rear hatch hinges.
Involved are certain 2011-12 model year Chevrolet Corvette Coupes.
Important:Dears are to confirm vehicle eligibility prior to beginning repairs by using the Required Field Actions section in the Global Warranty system.Not all vehicles may be involved.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to dealers through the GM GlobalConnect Recall Reports.Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records.The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries.Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Parts required to complete this recall are to be obtained from General Motors Customer Care and Aftersales (GMCC&A).Please refer to your "involved vehicles listing" before ordering parts.Normal orders should be placed on a DRO = Daily Replenishment Order.In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
Part Number: 20986700
Description: Hinge Asm – R/Cmpt L/Wdo
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties.The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction.Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge.Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
General Motors will notify customers of this recall on their vehicles (see copy of customer letter included with this bulletin).
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
© Copyright General Motors Corporation. All Rights Reserved
Article ID: 73
Created: July 3, 2014
Last Updated: July 3, 2014
Online URL: https://www.corvetteactioncenter.com/tech/knowledgebase/article/2011-2012-corvette-campaign-11258a-rear-hatch-separation-in-crash-73.html